Privacy policy.

1. Introduction

Norwich Tutors (“we” or “us”) are committed to protecting your privacy and handling all personal information securely and in accordance with UK law, including the Data Protection Act 2018 and UK GDPR. This Privacy Notice explains what information we collect, why we collect it, how we use it, how we keep it safe, and your rights.

2. What We Collect

We collect personal information from clients, students, and tutors for the following purposes:

- Name, contact details, address, email, and phone number

- Child’s name, year, educational background (for clients)

- Payment details (for clients, securely processed through our payment partners)

- Tutor profile information: name, contact details, teaching experience, qualifications, identity/right to work checks, DBS, and bank details (for paying tutors)

- Usage website visits, browser type, pages viewed (collected and anonymised for analytics)

3. How We Use and Share Your Information

- To provide and manage our tutoring services

- To match clients and tutors appropriately

- To fulfil contracts, process payments, and maintain records

- To support safeguarding and legal compliance

We only share your personal information when necessary, such as:

- Passing client assignment details to tutors who will deliver the tuition

- Passing tutor profiles to clients (with the tutor’s permission)

- Using trusted payment/process partners for handling payments

- Disclosure when required by law or regulation

We will never sell your data.

4. Security

We take appropriate administrative, technical, and physical measures to safeguard your data against loss, unauthorised access, or misuse. All data is kept securely for as long as necessary to provide our services or as required by law.

5. Cookies

Our website may use cookies to improve user experience and monitor web traffic. You can manage your cookie settings via your browser.

6. Your Rights

You have the right to:

- Access the personal information we hold about you

- Request corrections or updates

- Request deletion (when legally permitted)

- Object to or restrict certain processing

- Withdraw consent for marketing or newsletter communications at any time

To exercise any of these rights, please contact: [Isabel Bates at norwichtutors@gmail.com].

7. Children’s Data

We only process personal information for children with their parent’s or guardian’s consent, and handle it with a high level of confidentiality.

8. Updates

We may update this Privacy Notice from time to time. We will use reasonable methods to notify you of major changes, such as posting an update on our website.

9. Contact

If you have questions about this Privacy Notice or your data, please contact us at: norwichtutors@gmail.com

Date of last update: [15.08.2025]